How do I return an item?

All rugs purchased may be returned for full credit at the customer's expense.  To receive full credit, all rugs must be returned directly to our Carey Burke Carpets store location at 3115 W. Cary Street, Richmond, VA 23221.  Rugs should be appropriately packaged (rolled and wrapped in heavy plastic sheeting; not folded, creased or wrapped in paper).  All rugs will be inspected immediately upon receipt.  Rugs must be received in good condition to qualify for full credit.  Please contact customer service at 804-355-3512 for more information on returning an item.  Thank you.