How do I return an item?
All rugs purchased size 6x9 or smaller may be returned for full credit at the customer's expense.
All rugs purchased greater than size 6x9 may be returned for a reduced credit at the customer's expense. This reduced credit amount will be equal to the price of the rug less a 25% re-stocking fee. For example, credit for a rug priced at $1,000.00 would be $750.00.
To receive credit, all rugs must be returned directly to our Carey Burke Carpets store location at 3115 W. Cary Street, Richmond, VA 23221. Rugs should be appropriately packaged (rolled and wrapped in heavy plastic sheeting; not folded, creased or wrapped in paper). All rugs will be inspected immediately upon receipt. Rugs must be received in good condition to qualify for credit. Please contact customer service at 804-355-3512 for more information on returning an item. Thank you.